A. testing
B. help line support
C. warranty work
D. complaint resolution

Explanation: External failure costs are associated with defects found after the product has been shipped to the customer.

Advertisement

Related Mcqs:

  1. Which of the following is not included in failure costs ?
    A. rework B. repair C. failure mode analysis D. none of the mentioned...
  2. What is not included in prevention costs ?
    A. quality planning B. formal technical reviews C. test equipment D. equipment calibration and maintenance...
  3. The ISO 9000 series of standards is a program that can be used for external quality assurance purposes ?
    A. True B. False...
  4. The cost of re-engineering is often significantly less than the costs of developing new software ?
    A. True B. False...
  5. Which one of the following is not a maintenance model ?
    A. Waterfall model B. Reuse-oriented model C. Iterative enhancement model D. Quick fix model...
  6. Which of the following manuals is a user documentation ?
    A. SRS -Software Requirement Specification B. SDD -Software Design Document C. System Overview D. None of the mentioned...
  7. Which of the following is a field related to certification ?
    A. Person B. Process C. Product D. All of the mentioned...
  8. Which of the following manuals is not a user documentation ?
    A. Beginner’s Guide B. Installation guide C. Reference Guide D. SRS...
  9. Which of the following is not a SQA plan for a project ?
    A. evaluations to be performed B. amount of technical work C. audits and reviews to be performed D. documents to be produced by the SQA group...
  10. Which of the following is not an appraisal cost in SQA ?
    A. inter-process inspection B. maintenance C. quality planning D. testing...
Advertisement